FAQ
Got a question? We're here to help! Here are a few answers to our most common questions.
Shipping & orders
Do you ship internationally?
Yes, we ship to most countries all over the world. Shipping costs are calculated at checkout.
How long does it take to process my order?
Each case is printed to order, so please allow 1-3 business days, with a possible extension to 3-5 business days during peak or holiday seasons for production before it ships.
How long does shipping take?
Estimated delivery times:
- US delivery: 3-5 business days
- International delivery: 10-30 business days
Delivery times are estimates and can sometimes vary. You can find more details on estimated delivery times in our Shipping policy.
How can I track my order?
You'll receive a tracking number via email once it ships. That way, you can keep an eye on your package every step of the way.
Can you deliver to a PO Box address?
Unfortunately, we can’t. To make sure your package arrives safely, we require a physical street address and a recipient’s phone number.
Can I change my shipping address?
If you need to change your shipping address, please email us at support@mintocase.com right away. We'll do our best to update it for you and will get back to you within 24 hours to confirm the change.
Keep in mind that once your order has been processed or shipped, we're unable to modify the address. If that happens, the best way to get your package is to contact your local post office for help.
Can I cancel my order?
Since every case is made to order just for you, we are unable to accept cancellations, returns or refunds for incorrect orders or if you simply change your mind.
Please review your order carefully before purchasing. If your item arrives damaged or defective, please contact us and we'll be happy to assist you!
What is your policy on damaged or defective items?
If your item arrives damaged or defective, we will happily provide a replacement or a refund. To get started, please contact us at support@mintocase.com within 30 days of receiving your item.
You can find more details in our Refund policy.
Who pays for customs duties / taxes?
Please note that any customs fees or taxes are determined by your country's government. Just so you know, these charges are the customer's responsibility.
How can I pay for my order?
For your convenience, we accept all major credit cards and PayPal. Just choose your preferred option at checkout.
Product info
How do I know which case size is perfect for my phone?
You can easily find your model type right in your phone or tablet settings, it's usually listed there.
What are tough phone cases?
Tough phone cases are high quality protective cases. They feature a durable, double layer structure for outstanding protection against everyday drops and impacts.
What material are tough phone cases made from?
Our tough phone cases feature a double layer structure. The inner layer provides excellent shock absorption and the strong outer shell is made from polycarbonate to resist daily impacts
What is snap phone case?
A snap phone case is super sleek and stylish, offering just the right touch of everyday protection.
What material are snap phone cases made from?
Our snap phone cases are made from 100% polycarbonate. This durable plastic keeps the cases slim and elegant while providing reliable scratch protection. They also support hassle free wireless charging.
What is the difference between a tough phone case and a snap phone case?
Tough phone cases are designed for maximum durability with a dual layer structure.
Snap cases are a slim, lightweight option that offers basic protection and a minimalist feel.
Which phone case should I choose?
The best choice depends on your needs. Choose a tough phone case if you prioritize superior protection against drops. Choose a snap phone case if you prefer a sleek, slim look and feel.